Portfolio
2 imagesShopify Store Operations, Order Fulfillment & Help
live chat agent
Managed operations & customer support for a European Shopify store ([contact hidden]). Handled order fulfillment via…
Customer Service
IT Support
Email Management
Live Chat Support
Slack
Shopify
1 imageEmail & Inbox Management
email manager
I managed a busy Gmail inbox by organizing over 1,500 unread messages to improve focus and boost response times. I set…
Email Management
Chat Support
Virtual Assistant
1 imageAirbnb Property Management & Guest Experience Oper
inbox manager
Managed end-to-end short-term rental (STR) operations and guest relations using the Hospitable property management…
Property Management
Chat Support
Live Chat Support
Email Management
Inquiry & Complaint Resolution
Customer Support
2 imagesKarachi Recycled Plastics Market Feasibility Study
virtual research assistant
Conducted a comprehensive on ground market intelligence and financial feasibility study for the recycled plastics…
Research
Report Writing
Data Analysis
Online Research
Email Support
Task Management
1 imageShopify Dispute Resolution & Ecommerce Email help
email manager
Managed dedicated email support and payment dispute operations for an international fashion e-commerce brand (Karlena…
Shopify
Email Management
E-commerce Customer Support
Complaint Resolution
Returns processing
1 imageExecutive VA & Administrative Operations
virtual assistant
provided high level remote Executive Assistant and administrative support for a fast growing tech consultancy based in…
Virtual Assistant
Executive Assistant
Data Entry
Microsoft Excel
1 imageY2K Clothing Sourcing for Client
sourcing agent
Successfully managed end to end product sourcing and international supplier management from Karachi Pakistan for a…
Supply Chain
Logistics
Virtual Assistant