Syed

Customer Support Specialist | Virtual Assistant

Member since August 6, 2026

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Profile Description

Hi i am •••! I’m a passionate Customer Support Specialist and Virtual Assistant who loves helping businesses keep their customers happy and satisfied. Whether it’s handling customer queries, managing live chats, clearing email inboxes, or taking care of everyday administrative tasks, I’ve got it covered.

What I can help you with:

Managing Live Chat & Email Support with fast response times.
Handling customer tickets and resolving issues politely and efficiently.
E-commerce customer care, order tracking, and store management tasks.
General administrative duties so you can focus on growing your business.

I take pride in clear communication, problem solving, and being reliable. Always ready to pick up new tools and workflows quickly. Let’s connect and chat about how I can support your business!

Skills

Data Entry(10 years)

Data Cleaning(10 years)

Virtual Assistant(10 years)

Order tracking(8 years)

CRM Management (Salesforce, HubSpot)(5 years)

Administrative Support(7 years)

Email Management(8 years)

Live Chat Support(8 years)

E-commerce Customer Support(4 years)

Customer Support(8 years)

Overview

Employment Preference

Full-time

Desired Compensation

Hourly: $6

Monthly: $1,247

Yearly: $14,976

Hours per Week: 48

Basic Information

Country

Pakistan

Career

Experience

Graphic Designer / Image Editor

Dec 2023 – Nov 2026

IBEX

Edited and optimized marketing and product images. Ensured compliance with brand and campaign guidelines. Collaborated with teams to deliver visual content on time. Maintained productivity and quality standards.

Customer Service Executive

Aug 2022 – Dec 2023

IBEX

Handled customer queries through chat and calls. Resolved issues while maintaining service quality. Maintained records and met productivity targets.

Executive Management Assistant

Sep 2020 – Jan 2021

Bridging The Gap

Supported Amazon FBA operations. Assisted with product research and listing optimization. Helped manage inventory and customer interactions. Prepared operational reports and documentation

Freelance Virtual Assistant

Jan 2020 – Present

Fiverr

Provided virtual assistance and administrative support. Managed data entry, web research, and customer support tasks. Built and maintained websites for international clients. Coordinated projects and client communication. handled live chat of different ecommerce websites

Education

Bachelor's in Commerce (B.Com), business

Karachi university

Pre-Engineering, science

Govt Delhi College

Accp, software engineering

Aptech

Languages

English

Intermediate

Urdu

Native

Hindi

Advanced

Punjabi

Upper-Intermediate

Arabic

Beginner

Chinese

Beginner

Turkish

Beginner

Certifications

Google UX Design Professional Certificate

google · Feb 2023

Adobe Certified Professional

Adobe · Apr 2021

Meta Front-End Developer Certificate

Meta · Feb 2024

Digital Advertising

HubSpot · Sep 2021

User Experience Design Essentials

LinkedIn · May 2023

JavaScript Algorithms

freeCodeCam · May 2019

Contact & Links

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Address

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Portfolio/Website

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Facebook

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Instagram

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What I can help you with:

Managing Live Chat & Email Support with fast response times.
Handling customer tickets and resolving issues politely and efficiently.
E-commerce customer care, order tracking, and store management tasks.
General administrative duties so you can focus on growing your business.

I take pride in clear communication, problem solving, and being reliable. Always ready to pick up new tools and workflows quickly. Let’s connect and chat about how I can support your business!