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Emmanuel
Customer Service Representative
Member since September 30, 2026
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Profile Description
I am an experienced Customer Service Representative, Claims Processor, Chat and Email Support with a strong background in customer support and administrative tasks. I am seeking a full-time opportunity where I can utilize my skills, contribute to company goals, and continuously grow professionally.
Skills
Customer Service(7 years)
Chat Support(2 years)
Email Support(3 years)
Phone Support(5 years)
Claims Processing(2 years)
Cold Calling(1 year)
Sales(1 year)
Effective Communication(7 years)
Detail-oriented(10 years)
Customer Support(7 years)
Overview
Employment Preference
Full-time
Desired Compensation
Hourly: $6
Monthly: $1,039
Yearly: $12,480
Hours per Week: 40
Basic Information
Country
Philippines
Career
Experience
Chat Support
Nov 2012 – Dec 2014US Telco Account
Assist customers via chat regarding the bill and technical concerns.
Non-Voice Account
Mar 2021 – Jun 2023Australian Healthcare
Transfer the details from patients' receipts to our database so they can claim their benefits for the Australian Healthcare account.
Voice Account
Mar 2019 – Apr 2020USA Telco Account
Assist customers of a Telco Account regarding their bills and technical concerns. Provide bill explanation and troubleshooting.
Email & Voice Support
Dec 2017 – Dec 2018Online Money Transfer
Assist customers with online money transactions. Give updates on the status of money transfers and help them complete transactions.
Remote - Email & Phone Support
Jan 2024 – May 2026Ecommerce
Handled customer calls and emails regarding orders, tracking, refunds, returns, and product-related concerns, providing timely and accurate assistance.
Remote - Cold Calling
Jul 2023 – Aug 2024Home - Auto Insurance
Performed 400+ outbound calls daily to prospective customers, promoting insurance products, handling objections, qualifying leads and consistently meeting sales targets and KPIs.
Cold Caller
Jul 2023 – Aug 2024Team Hired
Performed 400+ outbound calls daily to prospective customers, promoting insurance products, handling objections, qualifying leads and consistently meeting sales targets and KPIs.
Education
BS Commerce, Management
Saint Joseph Institute of Technology
Languages
English
Advanced
Tagalog
Advanced
Contact & Links
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Address
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