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Jefferson
Executive Assistant / Technical and Customer Service support
Member since September 30, 2026
Verified
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Profile Description
Detail oriented Administrative and Customer Support Professional with over 7 years of experience providing executive assistance, technical support, customer service, and administrative support in remote and fast-paced environments. Skilled in managing calendars, scheduling appointments, data entry, documentation, email and phone support, and customer issue resolution while maintaining accuracy and confidentiality. Experienced in handling inbound and outbound communications, coordinating with clients, and using CRM systems and productivity tools such as Salesforce, [contact hidden], Microsoft Office, and Google Workspace. Recognized for strong organizational skills, effective communication, and the ability to manage multiple priorities while delivering exceptional customer experiences.
Skills
Executive & Administrative Support(7 years)
Calendar & Email Management(7 years)
Appointment Scheduling & Coordination(7 years)
Data Entry & Database Management(7 years)
Documentation & Record Keeping(7 years)
Customer Service & Technical Support(7 years)
CRM Management (Salesforce, Ricochet360)(7 years)
Microsoft Office Suite & Google Workspace(7 years)
Social Media Support(7 years)
Attention to Detail(7 years)
Overview
Employment Preference
Full-time
Desired Compensation
Hourly: $15
Monthly: $2,598
Yearly: $31,200
Hours per Week: 40
Basic Information
Country
Philippines
Career
Experience
Technical Support / Customer Service / Upselling
Jul 2024 – Jun 2026VA Freelance AU
Managed customer relocation requests by coordinating internet service transfers, scheduling technician appointments, providing accurate ETA updates, and ensuring seamless service activation. Provided technical support for NBN services by troubleshooting connectivity issues and service outages, while handling inbound and outbound calls, email follow-ups, and customer inquiries.
Executive Assistant / Sales Consultant HVAC
Jun 2023 – Jun 2024VA Freelance
Managed executive calendars, scheduled technician appointments, and followed up on client quotations to ensure timely communication and smooth operations. Managed high volume email inboxes, responded to client inquiries regarding HVAC brands specifications like Daikin, LG, Samsung, TCL, Midea, etc. and coordinated site evaluation schedules. Handled social media inquiries and inbound and outbound calls, direct messages, comments, and chat support, providing prompt and professional customer assistance while maintaining positive client relationships. Coordinated daily administrative operations, maintained accurate digital records, and ensured organized documentation for all clients and projects. Monitored employee attendance and maintained accurate attendance records to support effective workforce management.
Technical Support / Customer Service / Upselling
Mar 2022 – Apr 2023Concentrix
Provided inbound technical support by delivering step-by-step troubleshooting, product guidance, delivery ETA updates, and remote software and firmware installations. Managed GoPro warranty and service-related concerns, including lost, stolen, damaged, and subscription warranty claims while ensuring accurate case handling and customer satisfaction.
Executive Assistant Law Firm
Apr 2019 – Feb 2022VA Freelance AU
Provided administrative and executive support through calendar management, appointment scheduling, email management, document organization, and accurate data entry while maintaining confidentiality. Managed spreadsheets and databases, prepared weekly and monthly KPI reports for over 30 employees, processed payroll reports, monitored employee timesheets and attendance, and maintained organized business records.
Education
Bachelor of Science in Information Technology (BSIT), Information Technology
Pamantasan ng Lungsod ng Muntinlupa
Languages
English
Advanced
Tagalog
Advanced
Contact & Links
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